Reference

Open your privacy picture on punters

punters keeps account data, wallet checks, UPI, Paytm and PhonePe references and device signals under one privacy approach, so you can open an account knowing what we collect…

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punters Open your privacy picture on punters
CONTACT ROUTES

Check privacy help paths before sharing data

Privacy questions should reach the right team without asking you to post personal data in public spaces. Use the contact path that matches your request, and include only the details needed to identify your account. We may ask for a short verification step before answering, changing or deleting records, because account data should be released only to the person who controls that account.

Team online

Email privacy desk

Write to [email protected] from the email linked to your account. Include your account ID if you have one, the privacy request type, and a safe way for us to reply.

In-account chat

Use chat after logging in when your request is tied to live account access. We may confirm email or phone details before discussing personal data, so records are not exposed through chat.

Document channel

If a privacy request needs identity proof, we will direct you to a secure upload path. Do not send Aadhaar, PAN, bank screenshots or wallet captures unless we specifically ask for them.

ACCOUNT CARE

Browse our privacy controls and records

We treat privacy as part of account care, not a separate formality. The same checks that protect wallet activity also shape how we handle personal data, cookies and support records.

Data we collect

We collect account details, login signals, device data, wallet references, support messages and verification records when they are needed for account operation, fraud checks, legal duties or your own privacy requests.

Cookie handling

Cookies help keep your session active, remember basic settings and detect unusual access attempts. You can adjust browser settings, though blocking some cookies may affect login, wallet checks or support chat.

Payment privacy

UPI, Paytm and PhonePe references help us match wallet movement with your account. We use transaction IDs, status data and timestamps, not your app PIN, bank password or private wallet login.

Access checks

Before we share, correct or delete account records, we confirm that the request comes from you. This may involve email confirmation, phone checks or secure document upload where the request requires it.

Retention periods

Some records must stay for dispute handling, audit, tax or legal reasons. When those reasons no longer apply, we delete records, anonymise them, or keep only limited data needed for security logs.

Change requests

You can ask us to correct account details, update contact data or explain how specific records are used. Send clear details, and we will respond through the channel linked to your account.

Explore privacy questions before opening account

These answers explain how this Privacy Policy works in common account situations. They cover collection, cookies, payment references, access checks, retention and contact steps. If your request involves sensitive documents or wallet activity, contact us through your account or [email protected] so we can handle it through a safer channel.

It covers account details, contact data, login records, device signals, cookie data, wallet references, support messages and verification records connected with your account. It also covers privacy requests you send to us.

We use account data to create and maintain your account, protect login access, process wallet activity, answer support and privacy requests, detect misuse, meet legal duties and keep records for disputes or audits.

We use payment references such as transaction IDs, status updates, timestamps and account matching data. We do not ask for your UPI PIN, Paytm password, PhonePe password or private bank login credentials.

Yes, you can ask us to correct, update or delete data linked to your account. Some records may need to stay for legal, tax, audit, security or dispute reasons before deletion is possible.

Cookies help manage sessions, remember basic preferences, protect login access and flag unusual device patterns. You can manage cookies in your browser, but some account and wallet features may work differently.

Only team roles with a work need can access relevant account records. Support, payments, security and privacy teams may see limited data needed to answer requests, check wallet activity or handle risk alerts.

Yes. Access and eligibility depend on local law and are available where local law permits. Privacy requests are still handled through the contact paths in this policy, subject to duties that apply.

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