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Explore Your Rights Under Our Terms

These terms and conditions govern every interaction you have with punters — from opening your account and making deposits via UPI or Paytm to withdrawing funds and contacting…

Applies to all account holdersUPI, Paytm, PhonePe coveredIndia-region access where law permitsUpdated and version-datedContact us for any clause queries
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punters Explore Your Rights Under Our Terms
REACH OUR POLICY TEAM

Open a Line With Us on Any Clause

If any part of these terms and conditions is unclear, or if you believe a clause has been applied incorrectly to your account, our support team is available around the clock to clarify and, where appropriate, escalate your concern to our compliance desk for a formal written response.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents can pull up the relevant clause, explain it in plain language, and raise a formal ticket if your concern needs escalation to the compliance team.

Email Support

Write to our policy support address for a documented thread on any terms dispute. We aim to send an initial response within 24 hours and a full resolution within five working days for clause-related queries.

Help Centre

Our Help Centre hosts plain-language summaries of each major clause, including account suspension rules, fund-hold periods and the process for formally disputing a terms decision made against your account.

HOW WE HANDLE YOUR ACCOUNT

Switch Between Safety Layers We Maintain

Beyond the written clauses, punters operates a set of account-level practices designed to keep your data, funds and access secure.

Data Retention

We retain your account data — transaction records, login history and KYC documents — for the minimum period required by applicable law in your jurisdiction. You may request a copy or deletion via email support, subject to legal hold requirements.

Cookie Policy

Our site uses session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences from the footer of any page; withdrawing consent for analytics cookies does not affect your account access.

Account Security

Two-factor authentication is available for all accounts and strongly encouraged. If we detect unusual login patterns — for example, a new device in a different city — we may temporarily lock the account and send a verification link to your registered email.

Fund Safety

Wallet balances are held separately from operational funds. In the event of a disputed transaction processed via UPI, Paytm or PhonePe, the amount in question is placed on administrative hold until the dispute is resolved under Section 6 of these terms.

Requesting Changes

To update personal details — name, mobile number, registered email — submit a request through the account settings page along with a valid identity document. Changes take effect within two working days after our verification team confirms the documents.

Who to Contact for Disputes

All formal terms disputes should be addressed to our compliance desk via the email channel. Provide your account ID, the specific clause you are disputing and the relevant transaction date so we can locate records and respond accurately within the SLA.

Check the Queries We Hear Most Often

These questions cover the clauses that account holders ask about most frequently — from what happens to your wallet if your account is suspended, to how you can formally request a terms review or data deletion under applicable law.

They apply to every interaction with punters.fun — account creation, deposits via UPI or Paytm, withdrawals, game participation, bonus redemption and all support interactions. Access depends on local law and is available where local law permits.

We post a revised date at the top of this page every time a clause changes. For material changes, we also send an email notification to your registered address at least seven days before the revision takes effect, giving you time to review the new version.

Yes. Contact our compliance desk via email with your account ID, the clause number and the transaction date in question. We will respond with an initial acknowledgement within 24 hours and a full written decision within five working days.

Any confirmed balance in your wallet at the time of suspension is placed on administrative hold. We will contact you within 48 hours to outline the reason and the process for either reinstating your account or arranging a withdrawal to your original payment method.

Send a data request to our support email with your account ID and the specific data you need. We fulfill copy requests within 30 days and deletion requests within the timeframe required by local law, subject to any mandatory retention obligations.

Yes. Minimum and maximum transaction amounts for UPI, Paytm and PhonePe are listed in Section 4 of these terms. Limits may vary by payment method and account verification level; check your account settings for the limits applicable to your specific account.

Contact support via live chat or email and request account closure. We will confirm your identity, process any eligible outstanding balance back to your original payment method, and send written confirmation of closure within five working days of your verified request.

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